NOTICES & POLICIES

Patrons dress must be clean and not offensive. Patrons conduct must be orderly and not offensive. Club Management / Security are authorised to remove anyone from the premises:

– Not suitably dressed or presented.
-Not permitted: Caps, singlets, overalls, short shorts, swimwear and offensive motifs.
-For inappropriate language, offensive gestures or racism.
-Who is drunk, disorderly, violent, or suspected of taking illicit substances.
-Who breaches the Clubs’ Constitution or Bi-Laws or any Statutory requirements.
-The promotion and display of wearing of colours is not permitted at this venue
-Food & beverages for consumption must not be brought into the Club

Club Burwood understands the importance of providing responsible gaming programs and initiatives to assist those people who may experience difficulties with their gaming activities and to ensure that all our patrons are well informed.

There is a wide range of free, confidential help throughout NSW for people with gambling problems, or for family or friends of a person who might have a gambling problem. All of it is available via the 24-hour, seven day a week – GambleAware (NSW) telephone assistance and referral service on freecall 1800 858 858.

Problem gamblers and their families can also access a range of support and self-help options by going to www.gamblinghelp.nsw.gov.au

We’re here to seek help:
GambleAware: 1800 858 858

www.gambleaware.com.au
Gamblers Anonymous: 029 564 1574
Lifeline: 13 1114

Help is close at hand GambleAware
1800 858 858
www.gambleaware.nsw.gov.au

Gambling Self-Exclusion

Club Burwood has gambling harm minimisation measures in place which are fully compliant with the Club Gaming Code of Practice.

Self-exclusion is a voluntary self-help program designed to offer anyone the ability to ban themselves from the Club’s gaming area or entire venue in order to take back control of their gambling habits.

Through ClubSAFE, you can sign a deed of self-exclusion (From a minimum of six months up to four years) and the venues that you wish to be excluded from.

This is an anonymous and confidential service which helps you to take a break from gambling and get back on track. Please ask our friendly reception staff for more information on how self-exclusion works.

ClubSAFE also offers support and information to Club patrons who may have a gambling problem, as well as offer support for family and friends who may be affected by a problem gambler. The ClubSAFE counselling service is a free and confidential phone service available to Club patrons, providing crisis counselling support and further options for assistance.

For confidential counselling advice:

ClubSAFE Counselling:

1800 99 77 66 (Monday to Friday, 9am-5pm)
Clubsafe@clubsnsw.com.au

Gambling Policy Statement

Our venue encourages the responsible use of gambling facilities within the Club and abides by the Club Gaming Code of Practice.

The Board of Club Burwood Group have formally adopted the following policy statement and will always endeavour to:

• Ensure the provision and use of gambling products occur in a safe and enjoyable manner;
• Prioritise customer welfare and sustainable gambling activities;
• Adopt responsible gambling and harm minimisation measures in accordance with the Club Gaming Code of Practice; and
• Promote the social and economic benefits of responsible gambling and the gaming industry.

OBJECTIVE

The objective of this policy is to ensure that all employees are aware of their rights in relation to disclosing any malpractice or misconduct of which they become aware; and provide protection for employees who disclose any such allegations.

SCOPE

This policy applies to all officers and employees of Burwood RSL Club Ltd. Third parties, such as contractors, suppliers, and relatives or dependents of officers or employees, may also use the procedures in this policy.

This policy will be made available via Club Burwood Group staff manual and staff noticeboards. For further information about this policy please contact the HR Manager.

POLICY

Reportable conduct

This policy applies to the disclosure of information which a person has reasonable grounds to suspect concerns misconduct, or an improper state of affairs or circumstances in relation to the Club. This would likely include:

-fraud
-corruption
-illegal activities or conduct (including theft, drug sale/use, violence, threatened violence, or criminal damage against Burwood RSL Club Ltd assets/property)
-discrimination, vilification, sexual harassment, harassment, bullying and victimisation
-acts or omissions in breach of commonwealth or state legislation or local authority by-laws
-other serious improper conduct (including gross mismanagement, serious and substantial waste of Burwood RSL Club Ltd resources, or repeated breaches of administrative procedures)
-unsafe work-practices
-any other improper conduct which may cause financial or non-financial loss to Burwood RSL Club Ltd or be otherwise detrimental to the interests or reputation of Burwood RSL Club Ltd, or any of its employees; or
-the deliberate concealment of information tending to show any of the matters listed above.

Please see the Club’s Grievance Procedure on how personal workplace or other matters that are not covered by this policy may be dealt with.

Protection of whistleblower

This policy is designed to give guidance so that honesty and integrity are maintained at all times by Burwood RSL Club Ltd.

Subject to this policy and the relevant legislation, a whistleblower may be protected, even if the disclosed allegations or information prove to be incorrect (although a person who maliciously or vexatiously makes disclosures or makes false disclosures may be subject to disciplinary action).

The Corporations Act 2001 gives special protection to disclosures about wrongdoing relating to the Club if the following conditions are satisfied:

1. The whistleblower is or has been:
   1. an officer or employee of the Club;
   2. an individual who supplies goods or services to the Club or an employee of a person who supplies goods or services to the Club;
   3. an individual who is an associate of the Club; or
   4. a relative, dependent or dependent of the spouse of any individual referred to at (a) to (c) above;
2. The report is made to:
   1. the people designated within this policy;
   2. an officer or senior manager of the Club;
   3. The Club’s external auditor (or a member of that audit team);
   4. ASIC;
   5. APRA; or
   6. a legal practitioner for the purpose of obtaining legal advice or legal representation in relation to the operation of the whistleblower provisions in the Corporations Act;
3. The whistleblower has reasonable grounds to suspect that the information being disclosed concerns misconduct, or an improper state of affairs or circumstances in relation to the Club. This may include a breach of legislation including the Corporations Act, an offence against the Commonwealth punishable by imprisonment for 12 months or more, or conduct that represents a danger to the public or financial system.

No detriment

The Club will not take any adverse action against a whistleblower because they have made a disclosure which meet the above-mentioned conditions, unless the whistleblower is a participant in the prohibited activities with respect to which the complaint is made.

If a disclosure qualifies for protection under the applicable legislation, the protection afforded to the discloser overrides any provision of their employment contract, including any confidentiality clause.

If the whistleblower was involved in the conduct which was the subject of the disclosure, the fact that the whistleblower has made the disclosure may be taken into account in determining the severity of the disciplinary measures, if any, that may eventually be taken against such whistleblower.]

PROCEDURE

Reporting

The Club has several channels for reporting wrongdoing. In the first instance, any person who has reasonable grounds to suspect that a breach of a law or other standard of behaviour has occurred, is encouraged to report that suspicion to Human Resources Manager, Group CEO or Group gaming manager.

If this is considered inappropriate, the person should raise the concern with the Human Resources Manager, Group CEO or Group gaming manager, by phone or email, or in writing. You may also raise the matter with an “officer” or “senior manager” of the Club. This includes a director, or a senior manager in the Club who makes, or participates in making, decisions that affect the whole, or a substantial part, of the business of the company, or who has the capacity to affect significantly the Club’s financial standing.
If neither of these channels are deemed appropriate, disclosures may be made to the Club’s auditor PKF, via

– Contact: Scott Tobutt, Partner PKF Audit and Assurance
– Email: STobutt@pkf.com.au
– Postal address: Level 8, 1 O’Connell Street, Sydney NSW 2000
– Telephone: (02)83466046

Where an allegation of wrongdoing relates to the Club’s tax affairs, a person may qualify for protection by disclosing the allegation to additional recipients; the Commissioner of Taxation or a registered tax agent or BAS agent (this may be the Club’s accountant).

All disclosures should provide specific, adequate and pertinent information with respect to, among other things, dates, places, persons, witnesses, amounts, and other relevant information, in order to allow for a reasonable investigation to be conducted. If the whistleblower discloses his or her name, the person receiving the disclosure will acknowledge having received the disclosure and may initiate a follow-up meeting. However, if the disclosure is submitted on an anonymous basis, there will be no follow-up meeting regarding the disclosure and Burwood RSL Club Ltd will be unable to communicate with the whistleblower if more information is required, or if the matter is to be referred to external parties for further investigation.

Please remember that all disclosures received will be dealt with on a confidential basis and whistleblowers are encouraged to disclose their identities, to obtain the protection afforded to them at law.

Confidentiality

Burwood RSL Club Ltd recognises that maintaining appropriate confidentiality is crucial in ensuring that potential whistleblowers come forward and make disclosures in an open and timely manner and without fear of reprisals being made against them.
The Club will take all reasonable steps to protect the identity of the whistleblower and will adhere to any statutory requirements in respect of the confidentiality of disclosures made. In appropriate cases, disclosure of the identity of the whistleblower, or the allegation made by them, may be unavoidable, such as if court proceedings result from a disclosure pursuant to this policy.

Investigation

Once a disclosure has been received from a whistleblower, the Club will consider the most appropriate action. This might include an investigation of the alleged conduct.

Any investigation in relation to a disclosure will be conducted promptly and fairly, with due regard for the nature of the allegation and the rights of the persons involved in the investigation. A report will not be investigated by a person who is implicated in the concern.

Burwood RSL Club Ltd will ensure that, provided the disclosure was not made anonymously, the whistleblower is kept informed of the outcomes of the investigation of his or her allegations, subject to the considerations of privacy of those against whom allegations are made.

BREACH OF POLICY

Any reprisals against a whistleblower are a serious breach of this policy and may result in disciplinary action, including dismissal. Where the Club becomes aware of any reprisals against a whistleblower for complying with this policy or the legislation, the Club will take steps to either overturn, or deem void, the decision or action. This protection applies to anyone providing information related to an investigation pursuant to this policy.

Burwood RSL Club Ltd – Privacy Policy

Burwood RSL Club Ltd (BRSL) recognises the importance of protecting the privacy of personally identifiable information collected from our members, guests, and visitors. This policy is designed to assure all individuals that BRSL is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

BRSL is bound by these principles and takes its obligations seriously. This Privacy Policy outlines our commitment to managing personal information in a transparent and responsible manner.

1.Collection of Personal Information

BRSL will only collect personal information that is reasonably necessary for the performance of our functions and activities or where required by law.

Depending on your interactions, we may collect personal information when you:

• Apply for and renew your Club membership
• Visit, or access our premises, facilities or attend Club events
• Participate in promotions, competitions, loyalty programs or other Club activities
• Use our gaming machines, wagering (including Keno and TAB), food and beverage, entertainment or other services
• Submit an employment application or otherwise seek employment with the Club
• Apply for sponsorship, donations or community funding, including through the ClubGRANTS program
• Subscribe to our mailing lists, newsletters or other marketing communications
• Use our website or interact with the Club through social media platforms or other digital services operated by or on behalf of the Club
• Provide your bank account details for Electronic Funds Transfer (EFT) gaming prize payments
• Otherwise communicate or transact with the Club

We may also use your personal information to:

• Establish, administer and maintain your Club membership
• Communicate with you regarding your membership, including newsletters, magazines, annual reports and other Club publications
• Advertise and market upcoming events, promotions, activities, and services via direct mail, telephone, email, SMS and MMS
• Inform you about other products and services of interest
• Provide discounts and benefits as part of BRSL’s loyalty program
• Detect, investigate and prevent fraud, unlawful activity, misconduct or breaches of Club policies, including through the use of live or recorded CCTV footage
• Assist with our responsible service of alcohol (RSA) and responsible conduct of gambling (RCG) obligations, including managing liquor and gaming exclusion registers and suspended patrons, and, where permitted by law, collecting and processing photographic images and facial biometric information through facial recognition technology to identify individuals subject to those registers or restrictions.
• To comply with statutory and regulatory obligations, including (but not limited to) the Registered Clubs Act 1976 (NSW), Gaming Machines Act 2001 (NSW), Liquor Act 2007 (NSW), Work Health and Safety Act 2011 (Cth), Privacy Act 1988 (Cth), and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

Personal information is collected by lawful and fair means, and where possible, directly from the individual.

When we collect personal information, we will take reasonable steps to inform you of:

• Why we are collecting it
• How it may be used
• Any third parties it may be disclosed to

• How you can access and correct your information

You have the right to access any personal information we hold about you.

2.Use and Disclosure of Personal Information

We use personal information primarily for the purpose for which it was collected, or for related purposes that you would reasonably expect. These include:

• Membership management and communications
• Club marketing and promotions
• Customer service and engagement

You may opt out of receiving promotional communications at any time by contacting the Club.

We do not use or disclose personal information for any other purpose without your consent, except in limited circumstances such as:

• When required or authorised by law
• Enforcement bodies investigating unlawful activity
• Service providers assisting in the operations of the Club
• Where there is a serious threat to health or safety
• Anyone authorised by you to receive your personal information

We may use data processing, analysis and market research to gain insights into member and patron preferences, improve and tailor our food and beverage offerings, customise user experience across our websites and applications (where consent has been given) to deliver targeted offers, promotions for better services that suits the needs and interests of our patrons.

2.1 Third-Party Disclosure:

BRSL does not sell or rent your personal information. We may share information with trusted third-party service providers who assist us in operating the Club and delivering our products and services, and where reasonably necessary to fulfil our legal and regulatory obligations, including responsibilities relating to the responsible conduct of gambling (RCG), responsible service of alcohol (RSA), anti-money laundering and counter-terrorism financing (AML/CTF), and in accordance with applicable Commonwealth and State legislation.

Where we disclose personal information to third-party service providers, we take reasonable steps to ensure they are contractually required to protect your personal information and to handle it in accordance with the Privacy Act.

3.Quality and Security of Personal Information

We aim to ensure personal information we hold is accurate, complete, and up to date. Please notify us of any changes to your details, as we may be unable to provide you with services, process your membership or grant you access to the Club’s premises if your personal information is incomplete or inaccurate.

3.1 Security Measures:
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored on a secure server in a secure environment, and access is restricted to authorised personnel only.

Employees are trained in the importance of confidentiality and privacy and are required to comply with internal policies and relevant legislation.

4.Surveillance and Data Retention

4.1 Video Surveillance and Facial Recognition

To maintain a safe and secure environment, BRSL uses CCTV surveillance and facial recognition technology throughout its premises. Surveillance helps protect our members, guests, and employees, and may also assist in identifying suspected illegal or undesirable activity.

Signage is displayed at Club entry points to notify patrons of the presence of surveillance and facial recognition systems in use. Information obtained through surveillance may be used for safety, security, regulatory, or legal purposes and is handled in accordance with the Privacy Act.

Facial recognition technology is used within our Clubs to support the identification and exclusion of individuals who are either self-excluded or suspended, in accordance with responsible gambling obligations and the Club’s internal conduct policies.

4.2 Destruction of Personal Information

Personal information that is no longer required and not legally required to be retained will be securely destroyed or de-identified in accordance with the privacy laws.

5.Internet Users

If you access or use our website, we may automatically collect certain technical and usage information about your device and your interaction with the website. This may include your Internet Protocol (IP) address, domain name, pages visited, and other information relating to your use of the website.

Our website also enables you to voluntarily provide personal information through online forms, including membership applications, event enquiries, employment applications, and contact forms. The personal information collected will depend on the nature and purpose of the form but may include your name, contact details, membership information, employment information, and any other information you choose to provide.

We may collect and use this information for the purpose for which it was provided, including to respond to your enquiries, process your requests, assess employment applications, administer Club services, communicate with you, and comply with our legal and regulatory obligations. We handle your personal information collected through our website in accordance with the Privacy Act.

6.Access and Correction

You have the right to access your personal information. To do so, please submit a written request to the Privacy Officer. We may need to verify your identity before granting access.

BRSL may lawfully refuse access under certain circumstances, such as where:

• It poses a serious or imminent threat to health or safety
• It unreasonably impacts another person’s privacy
• The request is frivolous or vexatious
• It may prejudice any legal investigations or compromise on the integrity of Club operations

We will provide written reasons if we refuse your request.

7.Anonymity

Where lawful and practical, individuals may deal with us anonymously or using a pseudonym. However, this may limit our ability to provide certain services.

8.Transborder Data Transmission

BRSL does not disclose personal information to overseas recipients.

9.Sensitive Information

We do not collect sensitive information unless:

• You have provided consent
• It is required or authorised by law
• The information is reasonably necessary for, or directly related to our core functions, activities or the security of our operations

10.Changes to This Policy

This policy may be updated from time to time. The most current version will be available at Club reception and on our website.

11.Contact Us – Privacy Officer

For questions, access requests or complaints relating to privacy, please contact:

Privacy Officer
Burwood RSL Club Ltd
Phone: (02) 8741 2835
Mail: 96 Shaftesbury Road, Burwood NSW 2134
Email: info@burwoodrsl.com.au

Responsible serving of alcohol is vital for health, comfort of patrons and community reasons.

Club Burwood has adopted the following policy which provides a framework for the Responsible Service of Alcohol:

-In order to prevent under-age access and drinking, we will require proof of age to be provided upon request, this may include a valid driver’s licence, passport, or proof of age for anyone who appears to look under 25 years old.
-Person who are intoxicated will be refused admission to the Club.
-We will display and refer to intoxication signs in order to support our responsible attitude and meet the requirements of legislation.
-No patron will be served triple nips of spirits.
-Any patron in the Club will be denied service if they are deemed to be intoxicated by the Club.
-We will support and actively promote initiatives to safeguard the well-being of our patrons by actively marketing and promoting non-alcoholic drinks and promoting food sales.

ALCOHOL & THE LAW

In NSW various Acts control the sale and service of alcohol. There are four basic points which are relevant to responsible serving practices.

-A person shall not sell or supply liquor to a person under the age of 18 years.
-A licensee shall not permit intoxication or any indecent, violent, or quarrelsome conduct on their licensed premises.
-A person shall not sell or supply any liquor to any person who is at the time in a state of intoxication.
-Where a person is intoxicated on the licensed premises, the licensee shall be deemed to have permitted intoxication on the premises unless they and their employees took all reasonable steps to prevent intoxication on the licensed premises.
-If you are drunk, disorderly, or violent on these premises we will ask you to leave. If you fail to leave when asked you are committing an offence which may result in an on-the-spot fine of $550 for each office, and maximum court fines of $5,500.

ALCOHOL SELF-EXCLUSION

As a venue of responsible service of alcohol, patrons who wish to exclude themselves from liquor service may do so by entering into a self-exclusion agreement with the Club.

Under the agreement, the Club can lawfully stop you from entering or staying on Club premises.

Please ask our friendly reception staff for more information regarding liquor self-exclusion.

Club Burwood RSL Group complies with section 52 of the Gaming Machines Act 2001 (NSW) which prohibits minors from being in a gaming area of a club.

Club Burwood Group displays the appropriate signage concerning persons under 18 outside of any gaming area.

If a person under 18 years of age is observed in a gaming area of Club Burwood Group, staff are aware that the minor is to be removed immediately. If a person is suspected of being under 18 years of age, such person may be requested to produce documentary evidence of age.

Club Burwood Group will ensure that staff induction and training provide information about which areas of the club are age-restricted areas (including gaming areas) and the relevant procedure if a person suspected of being under 18 years of age is observed in these areas.

Persons under the age of 18 are only permitted to use unrestricted areas of the Club provided that they remain under strict supervision of a parent, relative or responsible guardian.

Download the Constitution of The Burwood RSL Club Limited

Download the Burwood RSL Club Ltd By-Laws