Web Store Privacy Policy

1. Introduction
   

   Welcome to Club Burwood Group online ordering.We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@clubburwoodgroup.com.au

2. Information We Collect
   

   We collect personal information that you voluntarily provide to us when you scan the QR code at your table, register on our website, express an interest in obtaining information about us or our products and services, participate in activities on the website, or otherwise contact us.

   The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect can include the following:

   1. Name and Contact Data: We collect your first and last name, email address, phone number, and other similar contact data.
   2. Order Information: We collect details of your food and beverage orders, including any special requests or dietary preferences.
   3. Payment Data: We collect data necessary to process your payment if you make purchases, such as your credit card number, and the security code associated with your payment instrument. This payment data is not stored or shared by Club Burwood Group, other than to the online payment portal service provider for the sole purpose of completing the financial transaction.
   4. Membership Information: We may collect your club membership number & PIN for use with Club Burwood Group loyalty points payments & discounts.

3. How We Use Your Information
   

   We use personal information collected via our QR code ordering system for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We use the information we collect or receive:

   1. To facilitate account logon process.
   2. To send administrative information to you.
   3. To fulfill and manage your orders, including delivering your food and beverages to your table.
   4. To request feedback on your dining experience.
   5. To protect our services.
   6. To enforce our terms, conditions, and policies.
   7. To respond to legal requests and prevent harm.
   8. To manage user accounts.
   9. To deliver services to the user.
   10. To respond to user inquiries/offer support to users.

4. Sharing Your Information
   

   We only share and disclose your information in the following situations:

   1. Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
   2. Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
   3. Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

    

5. Security of Your Information
   

   We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Privacy Rights
   

   In some regions, you have rights that allow you greater access to and control over your personal information. These rights may include:

   1. The right to request access and obtain a copy of your personal information.
   2. The right to request rectification or erasure.
   3. The right to restrict the processing of your personal information.
   4. The right to data portability.
   5. The right to withdraw consent.

    

7. Updates to This Policy
   

   We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

If you have questions or comments about this policy, you may contact us at:

Club Burwood Group
info@clubburwoodgroup.com.au